Customer Care Representative

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

The Customer Care Rep I is the primary interface between the customer and Zurn Elkay.The main goal is to provide world-class service and ensure customer needs are addressed using a customer experience approach that strives to be personal, effortless and exceptional. This position provides a vast array of information and assistance to our customers including product features/benefits, inventory availability, order changes and status, and shipping details. This position partners closely with internal teams such as Sales, Planning, Logistics, Sales Operations, and our Plants/Distribution Centers to support our customers.

Essential Job Functions

• Actively manage customer orders.
• Work and interact with multiple intercompany departments.
• Identify, investigate and research user questions and problems.
• Assist external users of the organization's technical products or services by answering questions and solving problems involved in their use.
• Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
• Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
• Maintain an in-depth knowledge of our products, both existing and new
• Provide proactive solution-based support and product recommendations, using basic upsell and cross-sell techniques to provide product and service alternatives when needed
• Perform detailed research into returns, replacements, short-shipments, etc. to accurately process credits/debits for customer accounts within required timeframe
• Complete assigned reports (holds, unscheduled lines, etc.) individually and in partnership with teammates

Education and Expereince

• High school degree or equivalent required
• 1+ years of customer service experience
• Experience with CRM and ERP systems preferred
• Bilingual preferred

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 Weeks Vacation
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer - Minority/Female/Disability/Veteran