Manager - OSP Construction (Cuyahoga County OH)

Lumos is looking for a full-time Manager - OSP Construction! If you are an experienced Outside Plant construction leader in the Fiber industry who's excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

The Manager - OSP Construction powers the flawless execution of Outside Plant (OSP) network builds, directly interfacing with and influencing subcontractor teams, motivating them to accomplish the important construction, splicing, and connection efforts that build Lumos's fiber network throughout an assigned market. Builds and maintains relationships with local officials and community representatives in addition to subcontractor crews, in alignment with multiple internal Lumos teams. The Manager - OSP Construction is directly accountable for the safe completion of daily progress and assigned builds, on-time and within budget. Empowers OSP Construction Project Engineer and OSP Project Engineer assigned to markets to design network builds, track progress, and motivate subcontractor crews. Collaborates, brings technical expertise, and a gracious and responsive attitude to navigate plans and roadblocks, interface with utility and permitting partners in the community, and keeps internal and external stakeholders up-to-date on progress proactively and consistently.

***Hybrid Position in Cuyahoga County/Cleveland OH: Remote, WFH job, yet requires regular presence onsite at multiple jobsites in market. Successful candidates must reside within market or within a reasonable commuting distance. Company vehicle provided.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Ensures the scheduling coordination of all new build activity and progress within market.

• Delegates responsibility and empowers direct reports to help accomplish market tasks, and build relationships at multiple levels within the community and with subcontractor partners.
• Employs a delicate balance of influencing skills, ensuring subcontractor teams are on-board and excited about our progress and staying on target.
• Interfaces directly with municipalities and other community representatives, ensuring all required tasks are completed, community voices are heard regarding the impact of our network construction on the community, delivering gracious and timely responses, and making sure all internal and external stakeholders are constantly informed about network build progress.
• Provides technical leadership and expertise to direct reports and subcontractor partner teams; establishes, standardizes and improves processes.
• Coordinates with various utilities partners and associated pole, aerial, etc teams in alignment with internal Lumos engineering teams to carefully plan and execute all necessary objectives.
• Manages the scheduling and coordination of the maintenance, repair, and upgrade of OSP facilities and the surrounding communities including rehab work, customer and community concern responses, OSP generator routines, and emergency call-outs.
• Manages CAPEX, OPEX, and inventory tracking to keep accurate track of all progress and ensure project is completed on time and within budget.
• Approves expenses and invoices as necessary.
• Develops direct reports from a careering perspective, ensuring appropriate development plans are in place and that their teams are empowered with the right tools to navigate what is necessary to accomplish work and grow. Encourages employee commitment to team and professional development goals, effectively manages performance and addresses any concerns thoughtfully, timely, and in alignment with HR Business Partner and other internal teams.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities Required

• Excellent verbal and written communication skills.

• Strong experience influencing and directing the work of others.
• Exceptional interpersonal skills; able to respectfully interface with multiple internal teams, a wide variety of community stakeholders, external subcontractor teams, and own direct reports.
• Solid experience with computer and peripherals, and software including Smart Sheets or similar as well MS Office: particularly Excel, Outlook, and Word; Visio and PPT helpful.

Other Experience & Requirements

• 10+ years' experience in OSP construction, engineering, or operations fiber builds.

• 2-5 years' experience leading techs and contractors in a fiber build environment.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Proven project management skills; able to effectively manage and accomplish multiple concurrent milestones to closure within assigned market.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Safe driving record.
• Fiber or Telecom industry experience is essential.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.