Health Care Assistant - Patient Access Family Planning

Hiring Incentive: $1000*

*$250 on first pay and then $750 on first pay following successful completion of 6 months.

Must still be employed, full/part-time, and in good standing at the time of each payout.

Payments are prorated for part-time hires.

COVID-19 vaccination is now optional for all Associates, contractors, volunteers, and vendors at PPGOH. While not required, staying up to date on COVID-19 vaccinations is strongly encouraged as the best way to protect yourself, our team, and the community we serve. For your convenience, COVID-19 vaccinations are available at our clinics. PPGOH remains committed to fostering a safe and healthy environment and will continue to review health and safety policies as needed. For information on additional local COVID-19 vaccine providers, visit COVID-19 Vaccine Provider Locations | COVID-19 (ohio.gov)

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Health Care Assistant - Patient Access to serve our patients at our Franklinton Health Center.

SUMMARY

The Health Care Assistant I - Patient Access performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of, and commitment to, quality healthcare and excellence in customer service and the ability to practice these values in relation with internal and external customers. Supports the revenue cycle through accurately and effectively managing cash collections, verifications, sliding fee scale, daily closing procedures, charge closing procedures, and other related processes.

WHY YOU SHOULD JOIN?

Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

• We respect and honor all people
• We are committed to a diverse and inclusive environment for patients and staff
• We provide health care - without judgment
• We maintain responsible business practices
• We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve

BENEFITS

• Signing Bonus
• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Two (2) paid floating holidays per year
• Financial incentive program for certified bilingual staff**

**Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.

WHAT YOU CAN EXPECT

At Planned Parenthood, we believe that effective onboarding and training is the foundation for a successful and thriving career. New Heath Services Associates will take part in a robust clinical training program with a mix of virtual, instructor led, and hands-on styles.

• First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site)
• Second Week: Training in Electronic Health System, EPIC (Computer Based), Home Health Center Training (On-Site instructor led at Home Site)

WHAT YOU WILL DO

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
• Understand and executes provider-based scheduling and E.H. R. navigation
• Assist with schedule management activities including scrubbing schedules, completing confirmation calls, working patient wait lists, reschedules and follow up.
• Prepare and maintain patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Briefly orient patients on what to expect during their visit.
• Understand available funds and properly conducts/documents financial screening as well as accurately determining eligibility for funding or private pay.
• Ensure accurate insurance information for proper billing of third-party insurance
• Perform verifications for eligibility and benefit information as necessary
• Provide customer focused services. Anticipates needs of the patients and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate
• Create payment plans as appropriate for patients
• Collect client fees, receive and record current charges, payments on accounts, manage balances, record balance due at the end of the visit, balance cash drawer, performs closing procedures, reconcile daily log and prepare bank deposits.
• Provide client with correct forms and ensures forms are completed.
• Screen medical and social history with correct documentation of pertinent information.
• Transfer/document required information in the electronic medical record checking the accuracy of all data per PPGOH protocol
• Provide appropriate and accurate patient education and information as needed.
• Communicate with co-workers to keep client visits moving in a timely manner
• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Participate in risk and quality management processes. Adhere to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Attend in-service, workshops, seminars, and staff meetings.

WHAT YOU WILL BRING

• High school diploma or GED
• Advanced technical training preferred
• Experience working in a health care setting preferred
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred
• Excellent customer service, problem solving, judgment, organizational and communication skills
• Strong commitment to quality health care

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

PPGOH is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC), may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role