Patient Relations Representative

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's degree in management, healthcare, or a related field. Four (4) years of experience may be substituted in lieu of the degree.
• Three (3) years of experience in healthcare revenue cycle-related functions
• Must be able to follow oral and written instructions and communicate with others effectively.
• Must have strong problem-solving skills, critical thinking skills, and the ability to multi-task.
• Must have excellent customer relations skills.

Additional Information:

Additional Information:

• Instruct the UAMS employee patient on insurance benefits, patient responsibility, and billing office practices.
• Educate team members with an understanding of contracts, peer-to-peer, billing guidelines, and outcomes.
• Assists in the orientation and training of new staff.
• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
• Enters benefit and authorization information into Epic and coordinates third-party waivers.
• Peer to Peer submissions.
• Conducts insurance verification and benefits explanation by running eligibility on patients.
• Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues.
• Responsible for various maintenance reports, work denials, and WQ management.
• Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.
• This position is also responsible for the pre-counsel of patients regarding the payment expectation for service.
• Pre-registration of patients as needed.
  

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.