Scheduling Advocate - Jefferson Abington - Full-Time Days

Thomas Jefferson University & Jefferson Health
United States, Pennsylvania, Lansdale
100 Medical Campus (Show on map)
Dec 27, 2024
Job Details In a Patient Centered Care delivery model, under the general direction of the Supervisor Scheduling Advocate Program in Physician Practice Administration, and in collaboration with individual practice manager, works directly with patients to schedule appointments within the Jefferson Health Clinically Integrated Network. Assists the clinical providers and the practice in ensuring the care coordination and population management of patients within the Jefferson Health System. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Meets all standards of the Patient Satisfaction Initiative Criteria in order to make Abington - Jefferson Health (AJH) the hospital of choice for Patients and Employees. 2. Schedules patient appointments in the Jefferson Health System and with independent specialist offices, in accordance with established clinical and insurance requirements and educates, as appropriate, patients/caregivers to improve integration and care coordination. 3. As an advocate for the patient/system, is knowledgeable of the health system processes and patient needs, and actively streamlines overall scheduling and care coordination of services for patients to ensure appropriate care is accessed in a timely manner to completion of the referral or test. 4. Coordinates with practice the referrals and insurance requirements to ensure the patient receives maximum benefits for services. Assures regulatory and compliance requirements following local payer coverage determinations. 5. Participates in the practices Quality Improvement initiatives by identifying opportunities for clinical and non-clinical processes improvements (internal or external to the organization) and makes recommendations to the administrative team to better meet the needs of patients. 6. Performs other related duties as assigned Job Description Experience: 1+ year health industry/practice experience preferred. Experience with hospital registration system, third party payers requirements strongly preferred. Education & Training: High school diploma required. Other Requirements: Excellent listening and communication skills, computer skills, ability to work independently. Able to creatively problem solve and establish effective relationships. Knowledge of medical terminology required. Work Shift Workday Day (United States of America) Worker Sub Type Regular Primary Location Address 1200 Old York Road, Abington, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.