ERP Support Analyst

In this role, you will have the following key responsibilities:

• Design, develop, and thoroughly test customizations in our ERP system (SyteLine) to ensure they adhere to our best practices.
• Create and provide support for SSRS reports, ensuring accurate and timely reporting capabilities.
• Provide 3rd line support and troubleshoot performance issues to maintain optimal system performance and functionality.
• Assist in maintaining data integrity during data migration and related projects, ensuring a smooth transition of data.
• Create, test, and maintain SQL Views and Stored Procedures to facilitate data retrieval and manipulation as needed.
• Identify opportunities to improve business processes through automation, contributing to increased efficiency and productivity.
• Design and deploy maintenance scripts as required to ensure the smooth operation of the ERP system.
• Support the wider Enterprise Applications team with troubleshooting and data extraction/correction, fostering collaboration and knowledge sharing.
• Uplift customisations during upgrades to ensure compatibility and continuity of system functionality.

To be successful in this role, you should possess the following qualifications and skills:

Education / Qualifications:

• Bachelor's degree in a relevant subject or equivalent.
• Significant experience in enterprise-level ERP development and support.

Professional Skills/Abilities:

• Significant experience with at least one programming language (preferably VB .NET).
• Good technical understanding of SQL.
• Experience in supporting ERP systems.
• Ability and desire to learn new technologies and languages as required.
• Hands-on experience in creating and supporting SSRS reports.
• Understanding of data mapping/extraction.
• Familiarity with technical and business requirement gathering/analysis.
• Support the creation and maintenance of system documentation.
• Coordinate with other departments to develop new processes to resolve systematic shortfalls and support new systems.
• Perform other duties in line with the level of the post.
• Experience using Infor products and/or SyteLine (highly desirable).
• Knowledge of the manufacturing or engineering industry (desirable).
• Exposure to a PLM application (desirable).

In addition to the technical skills, the following personal qualities are essential for success:

• Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Flexibility towards project changes and the ability to manage associated risks.
• Capability to manage and prioritize multiple, complex projects simultaneously.
• Strong analytical skills to identify and solve problems efficiently.
• Ability to appropriately manage customer expectations regarding scope and schedule.
• Desire to continuously learn and acquire new skills to stay updated with the latest developments.
• Capability to independently manage workload and escalate when needed.

At Oxford Instruments, we are proud of the environment that we have created. We hope that by joining us, you will discover why people stay with our business for so long and have such a significant impact on our globally growing success story.

This role is a hybrid role with the main location being Tubney Woods, Abingdon. However, we can also consider other UK-based offices, including Bristol and High Wycombe. We work from 8:00 am until 4:30 pm Monday to Thursday and finish at 1:00 pm on Fridays, allowing you to start your weekend early.

Other Benefits:

• 25 days holiday + bank holidays
• Private health care
• Generous pension
• Car scheme
• Cycle to work
• Income protection
• Employee Discounts
• Life assurance

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