Legal Process Specialist

GENERAL SUMMARY

Under the supervision of Department Manager and following established policies and department procedures, responsible for back-office processing of legal orders and processes. Provides support for other branch related centralized operations including the following functional duties.

ESSENTIAL FUNCTIONS

• Accept and review subpoenas and summons; determine appropriate action, prepare client and agency written communication, if applicable, identify records requiring production and coordinate preparation of subpoena response with required documents.
• Review levies and other garnishment notices, determine appropriate action, prepare client and agency written communications and handle in accordance with governing law.
• Provide directions to branches regarding legal process notices, records requests, and other types of related inquiries.
• Assist with retrieving statements, transaction history and transaction images from all image and report applications for subpoena production, legal orders, client requests and other research requirements.
• Track research progress periodically, analyze and resolve research issues promptly and accurately; seek guidance from Department Manager when needed.
• Ensure compliance with relevant policies and regulations of the bank.
• Stay abreast of the latest developments in research tools and techniques. Identify areas of improvements and make recommendations to Department Manager.
• Perform other functions that the Department Manager may deem appropriate and necessary.

QUALIFICATIONS

Education:

• High School Graduate with some college classes preferred.

Experience

• Minimum 1 year of experience in branch support operations.

Skills/Ability

• Strong organization and planning skills - can complete work in an efficient, timely and proactive manner, and be productive under demanding and challenging circumstances.
• Handle multiple activities and prioritize work.
• Strong interpersonal skills - can effectively build rapport, develop, and maintain relationships.
• Convey a sense of pride in their work and the results attained.
• Is self-motivated and acts without being prompted by others.
• Sufficient knowledge of banking applications and Microsoft Office (Word, Excel, Outlook).
• Ability to work overtime, which may be required depending on business needs.

OTHER DETAILS

$21.15 - $22.60 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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