Experience of Care Coach - Director

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job provides guidance to leaders within OHS regarding patient experience and employee engagement. Responsibilities include managing, planning, and organizing all training program functions including program development, training development and individual guidance. Partners with and serves his or her respective leaders to help build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and best quality outcomes over time. The ultimate goal is to empower leaders through evidence-based tools (to be measured through accountability metrics such as HCAHPS and employee engagement scores). May manage numerous projects aimed at improving the patient experience.

Education

• Required -Master's degree in Healthcare Administration, Business or related field
• Preferred - RN License or other Clinical Healthcare Certification or Licensure.

Work Experience

• Required -3 years experience in a Director level or higher management role
• Project Management experience.

Knowledge Skills and Abilities (KSAs)

• Must be proficient in computer applications (MS Outlook, MS Word, Excel, PowerPoint) and dexterity required for data analysis and deciphering key themes and outcomes is required.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Ability to work independently/organize workload to provide reliable follow-through and meet timelines/deadlines.
• Ability to build strong relationships at all levels/develop a full understanding of OHS practices and tools and communicate them effectively.
• High level of positive interpersonal and public relations skills.
• Organizational, decision-making, and delegating skills.
• Experience handling high pressure situations.
• Highly motivated, eager to learn new skills and have the ability to find creative solutions to challenges.

Job Duties

• Manages all aspects of coaching coordination from initial contact to closing reporting back to executive team.

• Providesproject management for patient experience projects throughout the system.

• Conducts analysis of pre- and post- metrics to determine effectiveness of both leaders and coaching.

• Provides training and presentations through OLN and in person.

• Administrative duties, including day-to-day management of coaching projects by management of the overall project plan(s).

• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Must be able to travel throughout and between facilities.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View theEEO is the Law posterand itssupplement, as well as thepay transparency policyfor more information.

Affirmative Action Policy Statement