Helpdesk Technician - Remote Work From Home

TEKsystems
$21.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Kansas, Kansas City
Dec 24, 2024
Potential candidates must reside in the Kansas City Metro area Remote work from home Description This position requires at least 1 year of Service Desk or Help Desk experience. Candidates must have great customer service experience, positive attitude and problem solving skills. This is a Microsoft shop with a few MAC and Apple products - M365, Windows 10, Active Directory, VPN's, Network Drives and Printer Support are the typical skills. Job Description: Provide first/second-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to next level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., ticketing system, remote tool and help desk systems) to proactively support office staff and equipment. This position is a remote position. The analyst will be working from home after the initial training period of 6-8 weeks in the office. Job Duties and Responsibilities: * Work remotely performing troubleshooting, repairs, and deployment of Windows 10 and 11 as well as Apple products * Work daily with internal customers via phone, chat, and email * Accurately record all work and troubleshooting in tickets * Maintain positive, professional attitude at all times * Perform troubleshooting on mobile devices, iPhone/iPad and Android. * Perform troubleshooting on Network Printer and Multifunctional Devices * Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups. * Perform troubleshooting on remote VPN connectivity * Perform troubleshooting on network drive access * The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements: Education and Experience * Associate degree in related field of study preferred * Bachelor's Degree preferred * 1-2 years of experience in MS Windows environment handling calls on break/fix support * Experience using and troubleshooting MS Office (O365) products * Experience using ticketing systems, ServiceNow preferred * Experience managing and troubleshooting Windows 10 workstations * IT Certifications preferred. Skills Support, Active directory, Windows 10, Help desk, Customer service, Sccm, Office 365, Servicenow, Outlook, remote support, remote troubleshooting, troubleshooting, o365, technical support, Mac support, network printer support, mobile devices, Windows 10 support Additional Skills & Qualifications Knowledge, Skills and Abilities * Able to demonstrate superior customer service skills * Able to communicate and translate complex technical topics into easy-to-understand concepts * Able to communicate clearly and effectively, both verbally and in writing * Able to clearly document technical processes * Able to proficiently manage and troubleshoot Microsoft desktop operating systems * Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution * Working knowledge of Active Directory Users and Comp * Working knowledge of Apple products including iPhone, iPad and Mac Computers Pay and Benefits The pay range for this position is $21.00 - $24.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Kansas City,KS. Application Deadline This position will be accepting applications until Jan 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.