Desktop Support

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Allston
Dec 24, 2024
Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ideal candidate will have a strong background in enterprise IT support, with specific experience in GxP/GmP facilities, preferably in biomanufacturing. This role requires hands-on experience with Active Directory, Windows OS desktop, and O365 applications, with a preference for candidates with O365 administrative experience. Key Responsibilities: Provide Tier 1 and Tier 2 technical support to end-users in a manufacturing environment. Handle a range of ticket requests, ensuring timely resolution and excellent customer service. Support and manage Active Directory, Windows OS desktop, and O365 applications. Perform O365 administrative tasks as needed. Ensure compliance with GxP/GmP standards and protocols. Troubleshoot and resolve hardware, software, and network issues. Document and track all support activities in the ticketing system. Collaborate with other IT team members to improve processes and support systems Skills Windows, active directory, O365, O365 Admin, GxP/GmP Additional Skills & Qualifications O365 administrative experience is preferred. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and the ability to manage multiple tasks simultaneously. Pay and Benefits The pay range for this position is $25.00 - $35.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Allston,MA. Application Deadline This position will be accepting applications until Jan 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.