Digital Knowledge Management Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Digital Knowledge Management Specialist, you will focus on organizing, managing, and enhancing the digital knowledge resources for the Adi platform of solutions (and, more broadly, Alcon Vision Suite [AVS]). This role involves leveraging digital tools and technologies to capture, store, share, and disseminate knowledge, ensuring that it is accessible and useful for decision-making, collaboration, and innovation.

In this role, a typical day will include:

Knowledge Capture & Organization:

• Collect, organize, and categorize knowledge resources (documents, data, multimedia) in a digital format.
• Develop and maintain digital repositories, knowledge bases, and document management systems.
• Ensure content is updated regularly and accurately.

Knowledge Sharing & Collaboration:

• Facilitate knowledge-sharing practices across teams and departments through digital platforms (e.g., intranet, SharePoint, collaboration tools).
• Encourage and manage online forums, communities of practice, or virtual teams for knowledge exchange.
• Promote and assist in the use of collaborative tools to enhance information flow.

Digital Tools & Technology Management:

• Evaluate and implement digital knowledge management tools and platforms.
• Provide support and training to employees on using digital knowledge management systems.
• Ensure the tools align with organizational needs and improve knowledge accessibility.

Content Creation & Curation:

• Develop and curate content to make knowledge more accessible (e.g., FAQs, how-to guides, best practices, case studies).
• Ensure content is user-friendly and aligned with organizational standards.
• Optimize digital knowledge resources for searchability and ease of use.

Data Analytics & Reporting:

• Track usage and engagement of digital knowledge management tools and platforms.
• Analyze trends and user feedback to improve knowledge sharing and management practices.
• Prepare reports on knowledge management metrics for management and stakeholders.

Change Management & Training:

• Lead initiatives to encourage a knowledge-sharing culture within the organization.
• Design and deliver training programs to employees on effective knowledge management practices and tools.
• Manage change processes related to the introduction of new digital knowledge management systems.

Quality Assurance & Compliance:

• Ensure that knowledge management practices comply with organizational policies, data security, and privacy regulations.
• Monitor the quality of knowledge content to ensure it meets defined standards.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school+13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• 5 Years of Relevant Experience in digital knowledge management, information technology, training and education, or a related role
• The ability to fluently read, write, understand, and communicate in English.
• Familiarity with knowledge management systems and digital collaboration tools is essential.

PREFERRED QUALIFICATIONS:

• Certification or experience with digital health platforms or healthcare technology solutions.
• Previous experience working in a healthcare provider organization or with healthcare professionals.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon's mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

Alcon Careers

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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon's Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon's Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.