Client Success Specialist

Operations Specialist- Client Success

Location:

1. This role is fully onsite in our Hanover Park, IL office.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

We're seeking a Client Success Agent to be the single point of contact for orders within our Fulfillment Centers. As a self-starter with strong organization and time management skills, you'll proactively acknowledge and complete daily inquiries and work requests. You'll work collaboratively across departments to support and fulfill requests, build, and maintain relationships, and provide feedback on processes, efficiency, and quality. Accurate documentation is essential, as is the ability to read and understand technical information. You must be able to support a balanced position between client needs and organizational needs and have proficiency in Microsoft Office with a strong Excel skillset.

• Proactively acknowledge and complete daily inquiries and work requests.
• Works inter-departmentally to support and successfully fulfill requests.
• Build and maintain relationships.
• Provide feedback on processes, efficiency, and quality.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• High school diploma and relevant work experience within the IT or Software industry; college degree preferred.
• The ideal candidate is a self-starter who can work independently.
• They must be an effective multitasker with strong organization and time management skills.
• Good communication skills and the ability to work collaboratively across departments is essential.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!