Consumer Sr Analyst

Location:

Job Description Summary

Responsible for creating reports and conducting analysis to provide status updates and meaningful insights in support of continuous improvement of Wealth initiatives and strategies to drive better outcomes. This role will manage the Key Bank Wealth incentive plan inquiry process including resolving inquiries, identification of themes for escalation and incentive plan updates, along with field communication and training. Responsibilities include working on a variety of projects and initiatives including the incentive plan and goal process. This role will partner closely with Incentive Administration team to ensure wealth related incentive trends and issues are identified and escalated and will follow up regularly on open items for resolution and timely incentive pay calculation. The individual in this role will have a specific focus on gaining detailed understanding of the Wealth incentive process including client related outcomes, motivational effectiveness with employees, and shareholder requirements. The candidate will be required to define the needed achievements, the quality measures, and the success criteria. The candidate, under minimal supervision from their manager, would be expected to support specific operational functions within the Key Bank Wealth incentive and opportunity goal models through researching, testing, and recommending optimal process.

Essential Job Functions

• Individual contributor that is fully proficient in applying established standards; knowledge based acquired from several years of experience in particular area.
• Works independently; may be asked to instruct or coach other business analysts.
• Under general direction, responsible for performing complex research and analysis to support business operations and presenting findings to manager or project leader.
• Determines best practices and suggests how to improve current practices.
• Develops recommendations to solve problems and issues related to business operations and communicates with other departments, as necessary.
• May perform special projects upon request and oversee the work of less experienced Business Analysts.

Qualifications

• Bachelor's degree with more than 5 years of experience, or equivalent work experience within the wealth/private bank industry
• Demonstrated business and technical knowledge of respective business unit in creating integrated solutions.
• Proven ability in the successful execution of essential job functions within a specific project.
• Proven ability to establish and maintain effective collaborative partnerships among the business unit and internal partners.
• Experience in analysis, basic statistical analysis
• Skilled with analytic and data mining tools, such as Tableau, SAS or other comparable software to analyze and visualize data concepts
• Able to bring together disparate data models to perform analysis
• Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible
• Strong research skills with an attention to detail
• Strong listening, verbal, and written communication skills
• Strong Microsoft Office skills - Excel, Word, and Power Point
• Ability to work independently and jointly in unstructured environments in a self-directed way
• Ability to take a leadership role on projects and with business unit
• Experience in research and analysis of data, market needs, and customer issues
• Experience developing functional and non-functional requirements,
• Experience working closely with team members during development and product launch
• Negotiation skills

Preferred Qualifications (not required)

• Knowledge of wealth/private bank incentive program management and/or sales

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.