Senior Deposit Operations Specialist

POSITION PURPOSE:

The Sr. Deposit Operations Specialist supports and processes the daily activities of the Deposit Operations department which include ACH, Sharedraft, eDeposit, ATM Deposits, IRA's, Debit/ATM Cards, Credit Cards, Levies/Garnishments, and Bill Pay. Responsible for the accurate processing, posting, and balancing of all the Deposit Operations functions. The Sr Deposit Operations Specialist performs at a higher level of knowledge and understanding of Deposit Operations and supports others in the department with questions or issues. Ensures accurate, prompt service is provided to both internal and external members while building and strengthening relationships. Consistently exceed internal and external member expectations.

This position is eligible for remote work in the following states: AL, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• Processing and overseeing completion of deposit operations tasks including ACH, Sharedrafts, eDeposits, ATM Deposits, Hold Harmless Requests, ACH External Transfers, Tax Levies, Garnishments, IRA RMD's, Deceased Member Requests, Incoming Wires, Advanced Bill Pay Support, and Advanced Card Support.
• Staying up-to-date with changes in processing operations and policies.
• Reviewing daily exception reports and sending letters to members in reference to account changes, errors, or issues as required.
• Supporting audit requests and changes to processes based on audit findings.
• Providing analysis and assistance on charge backs and compliance and arbitration cases.
• Balancing assigned general ledger accounts.
• Receiving member and branch phone calls and resolving inquiries or referring appropriately.
• Alerting management to new fraud risks or trends and providing recommendations for mitigating fraud losses.
• Maintaining confidentiality and providing timely communication with internal departments and members as necessary.
• Assisting branches and related departments with questions or requests, and keeping management informed of area activities and significant problems.
• Ensuring the work area is clean, secure, and well-maintained.
• Completing and maintaining any required certification or training, attending meetings, and completing special projects as assigned.

PERFORMANCE MEASUREMENTS:

• Department functions are effectively and efficiently completed in accordance with established Credit Union policies, procedures, standards, and related program and legal requirements.
• Productivity and quality goals and deadlines are met, and work is of high quality. Suggestions for improved service delivery are developed and implemented.
• Department policies and procedures are regularly reviewed.
• Accounts, records, and documents are complete and accurate.
• Complete any required training in a timely manner.
• Professional business relations exist with members and external trade contacts. Questions and problems are promptly and courteously resolved. Assistance is provided as needed.
• Effective working relations and coordination exist with related departments and branch personnel. Support is provided as required.
• Management is appropriately informed of area activities and of any significant concerns.

REQUIRED EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.
• 2+ years of relevant experience.
• Knowledge of Deposit Operations policies and procedures

ADDITIONAL SKILLS AND QUALIFICATIONS:

• Good leadership skills.
• Good attention to detail and well organized.
• Willingness to assist and collaborate with others.
• Excellent communication and public relations skills.
• Able to manage projects and meet deadlines.
• AAP or NCP certification preferred but not required.
• Flexibility to work a unique schedule that accommodates standard ACH processing times, ensuring timely and accurate transaction handling.

PHYSICAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• Sedentary work; sitting/standing at a desk and working on a computer most of the time.
• Exerts up to 10 lbs. Of force occasionally with or without accommodations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Comply with CPM's policies and procedures, as well as applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.

AFFIRMATIVE ACTION/EEO STATEMENT

CPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical condition (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.