Intern, End User Compute Collaboration

Encova Insurance will have a need for an Intern, End User Compute Collaboration for our Columbus, Ohio office. This is a full-time summer internship for summer 2025 and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. You will have the option to work a hybrid schedule. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

This role will report to the End User Compute Manager.

Pay=$22.00 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fifth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

The End User Compute Collaboration Intern provides support of the End User Compute footprint within the Encova enterprise. This is an entry level technical role, serving as an administrator to learn and support collaboration systems.

The EUC Collaboration Intern will support and maintain collaboration systems and solutions. Responsible for basic technical support of teams/project. Key to the success of this role is to learn from and support team members within the department, division, and company.

ESSENTIAL FUNCTIONS:

• Learn and develop a technical aptitude for technology, as it related to collaboration environments
• Learn and develop a technical understanding of virtualization and cloud-based collaboration technologies
• Build an overall technical aptitude for technology and information technology principles
• Assist others in technical project team(s) both local and remote
• Develop basic knowledge of Genesys and WebRTC systems
• Develop basic knowledge of Biscom and Right fax systems
• Execute the completion of basic tasks and phases of projects and client-based collaboration system support.
• Ensure that deployment standards are met by following solution/project team scope documentation.
• Participate in knowledge transfer from other workplace services associates to enhance one's abilities to complete technical tasks.
• Develop an understanding of technical systems analysis and design
• Provide feedback with consulting support and technical topics
• Assist in technical activities leading to the resolution of business applications and technical problems.
• Develop an understanding of the effects of company decisions on the systems, including new project charters.
• Develop an understanding in projecting software and hardware requirements and budgets, including review of contracts and associated assets.

OTHER FUNCTIONS:

• Process Request, Incident and Problem tickets as well as participate in support activities
• Complete basic tasks assigned by other team members that are working with business stakeholders and product vendors to design integrations to desired systems.
• Learn and support new tools, technologies, and processes to continuously improve software and software delivery.
• Process and complete basic project tasks and provide status updates
• Adhere to Encova IT principles, High Availability, Least Privilege, Customer Service, etc.
• Gain awareness of current technology trends and compliance regulations.
• Engage in shared knowledge and provided cross training sessions with other members of the team.
• Perform other duties as assigned.

KNOWLEDGE. SKILLS AND EXPERIENCE:

This individual will be an Intern around single domain focus as it relates to Phone systems, Faxing, Microsoft Teams, conference room support and set up, virtualization, cloud technologies, IT processes and regulatory compliance. They will be working proactively to participate in the support of customer facing solutions to enable and protect our organization and reputation.

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• General understanding in deployment and implementation project teams procedures
• Highly motivated and ambitious, excellent communication skills, creative & critical thinker.
• General IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
• General understanding of designing, testing, and deploying enterprise applications for production and other environments.
• Basic understanding of collaboration products such as Microsoft Teams.
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
• Effective verbal, phone, written, and interpersonal communication skills
• Quick to adapt and eager to learn
• Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
• Basic technical, analytical, and troubleshooting skills

This position has been evaluated in accordance with the Americans with Disabilities Act.Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.This description reflects the nature and level of work performed by associates in this position.It is not an all-inclusive inventory of duties, responsibilities and qualifications required.It provides an accurate overview of the work and skills needed to perform this position.Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.