Coordinator for Academic Strategies and Tutoring

Job Summary

As an integral component of San Jose State University and the Division of Student Affairs, the mission of University Housing Services (UHS) is to provide vibrant student-centered living communities designed to promote academic success, personal development, university involvement and civic engagement. The Coordinator for Academic Strategies and Tutoring is a live out position that works independently, under limited supervision, with primary responsibility for developing and implementing academic programming, tutoring, and retention efforts in the residence halls. Reporting to the Assistant Director for Academic Initiatives, the position provides academic support programs and services designed to facilitate successful student persistence through the completion of the baccalaureate degree. The position requires someone with strong written and oral communication skills, knowledge of teaching pedagogy and student development theory, the ability to work collaboratively, and an understanding of the complexities of academic development. The position contributes significantly to creating and sustaining a supportive educational environment for students living within University Housing Services. The Coordinator for Academic Strategies and Tutoring is responsible for the recruitment, selection, supervision, and evaluation of the student staff working in the Spartan Study Hub and incorporates emerging best practices to enhance student engagement and academic achievement. The Coordinator for Academic Strategies and Tutoring collaborates with a variety of stakeholders including faculty, students, campus partners and academic units and must have strong communication and interpersonal skills as well as political acumen.

Key Responsibilities

• Responsible for the oversight and management of the Spartan Study Hub which provides resources, academic support, and opportunities for student engagement for all Housing residents.
• Partner with Peer Connections for the design, implementation, coordination, and delivery of tutorial assistance and peer mentoring within the Spartan Study Hub in Housing.
• Identify campus wide academic intervention efforts and provide that service within housing.
• Provide educational counseling and interventions to students experiencing academic difficulties.
• Oversee academic strategies of the Residential Curriculum (such as: study skills techniques, note taking, time management, stress management, etc.) in the residence halls to support students' academic achievement.
• Serve as an academic resource, communicate academic information, and provide referrals to Colleges and departments for students.
• Develop and implement experiences, programs, and services focused on the academic and career related skills of special & underserved (transfers, sophomores, first-generation, etc.) populations.
• Cultivate and maintain collaborative relationships and initiate effective communication with the various College advisors and other campus academic staff.
• Work in conjunction with the Career Center to provide career development resources, encourage utilization of SpartaJobs, and make appropriate referrals to students.
• Responsible for recruitment, selection, training, appraisal and supervision of Spartan Study Hub Tutors; Academic Support Mentors, Learning Assistants; and Spartan Study Hub Supervisor.
• Responsible for planning and overall development of on-going Spartan Study Hub staff training such as academic development, student development, mental health first aid, and diversity education for all staff.
• Collaborate with Residential Housing staff to share information, develop and coordinate activities, and provide academic support and resources for residents and student staff.
• Create and implement assessment tools for measuring students' academic needs, tutoring usage, and the educational impact of support services.
• Prepare statistical and narrative reports assessing the effectiveness of the academic initiatives strategies and their impact on students.
• Work collaboratively within University Housing Services to share information, identify concerns, address issues, coordinate activities and manage administrative responsibilities.
• Prepare and deliver oral presentations to students, staff, faculty, and families as appropriate.
• Manage expenditures of the academic development budget, reconcile budgets, and make budgetary recommendations.
• Enforce University and Student Housing policies and procedures.
• Respond to crisis situations by providing informal counseling, informal assessment, and appropriate referrals. Work with the Counseling and Psychological Services to track the progression of students dealing with emotional issues.
• Chairs and/or serves on working committees that coordinate major Residential Life projects and assignments.
• Counsels and advises individuals and student groups and serves as a resource and referral agent.

Knowledge, Skills & Abilities

• Thorough knowledge of English grammar, business writing, punctuation, and spelling. Ability to compose and appropriately format correspondence and reports.
• Working knowledge of practices, procedures and activities related to student Residential Life programs and academic development initiatives.
• Knowledge of various learning styles, tutorial concepts and teaching strategies
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, staff, faculty, and external agencies.
• Demonstrated ability to interact effectively with students, staff, and faculty with excellent skills in written and oral communication as well as the ability to work collaboratively.
• Solid presentation design and facilitation skills.
• Proficiency and knowledge of computer applications in innovative teaching and database management. Working knowledge of software applications: word processing, spreadsheet, database management
• Ability to reason logically and analyze and solve organizational and operational problems.
• Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
• Capacity to handle multiple work priorities, organize and plan work and projects.
• Must be able to work occasional evenings and weekends.
• General knowledge of interviewing and counseling techniques, and ability to listen and reason logically.
• General knowledge of group facilitation, oral presentation, and public speaking skills.
• Ability to rapidly acquire a general knowledge of overall operation, functions, and programs of San Jose State University.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data.
• Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
• Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Strong oral communication skills. Must possess excellent customer service and public relations skills.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a jobrelated field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a jobrelated field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

• Master's Degree in Education, Counseling, Sociology or a related field.
• Two years residence hall or advising experience.
• Two years supervision experience.
• Experience developing and implementing academic programming and initiatives.
• Experience developing academic support services (tutoring, programming, GPA intervention, etc.).
• Experience working with and educating about diverse populations.
• Experience with staff training and development.

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $6,019/month - $6,257month
CSU Salary Range: $6,019/month - $8,585/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: December 13, 2024 through January 15, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).