Inside Sales Representative- EST/CST

The Specialty Inside Sales Representative is responsible for engaging health care professionals (HCPs) in telephone conversations and live interactions to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The Specialty Inside Sales Rep achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The Specialty Inside Sales Rep utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge.

Essential Duties/Responsibilities:

• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.
  • On behalf of Client, promote Client's product(s) via the telephone (outbound calls) by engaging assigned HCP targets in in-depth discussions to attain individual, territory and company goals for sales, market share, etc.
  • Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
  • Create and implement business plans to achieve territory and business sales goals.
  • Maintain call productivity and metrics that are required by program.
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids.
• Maintain thorough knowledge of Client product(s) and program.
• Verify and complete required data entry of call activity in Veeva.
• Listen and respond appropriately to customer needs and questions.
• Communicate with the Sales Manager, team members and Amplity Health Project Manager on project's progress, as required.
• Create and maintain a positive impression with client and client's customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations and Amplity Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
• Participate in teleconferences and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.
• Other projects as assigned by the manager.

Key Working relationships:

• Report to Sales Manager
• Work closely with other team members assigned to the program, Amplity Health Project Management and members of Amplity Health home office support team from various departments.
• Maintain a positive working relationship with customers and Client contacts.

Education and Experience:

• Bachelor's degree required.
• 2-5 years of experience in inside and/or field pharmaceutical or device sales required.

Knowledge, Skills and Abilities:

• Excellent verbal, written and interpersonal communication skills.
• Clear, articulate and grammatically sound speech and professional phone manner.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand and communicate complex information over the telephone.
• Strong rapport building skills and active listening skills.
• Excellent selling, closing, persuasion and presentation skills.
• Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
• Must be self-motivated and disciplined.
• Good organizational and planning skills, strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Must be able to deal with people at all levels inside and outside of the company.
• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.
• Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client's customers within the parameters of the program.
• Ability to travel to work related meetings and functions (including overnight and/or weekend).
• A valid driver's license and clean driving record.

Key Performance Competencies:

• Interpersonal Savvy
• Customer Focus
• Business Acumen
• Driving for Results
• Decision Quality
• Dealing with Ambiguity
• Planning
• Motivating others