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Customer Service Supervisor - (Aerospace Filtration Div. - Triad Dr)

Parker Hannifin Corporation

United States, North Carolina, Greensboro

Jan 13, 2025

Location: GREENSBORO, NC, United States

Job Family
: Customer Service

Job Type
: Regular

Posted
: Jan 13, 2025

Job ID: 53237

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Job Description

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Position Summary

Responsible for oversight of all customer service operations within the order management process. Position will interact on a daily basis with customers, operations, supply chain, logistics, and sales staff to effectively meet customer service standards and support the Division's goals. Position will directly report to Division Supply Chain Manager and supervises related customer service personnel.

Key Accountabilities/Essential Functions:

Lead cross functional teams to focus and drive for service improvement prioritiesto directly influence the division's Likely to Recommend (LTR) customer ratings.
Improve customer service productivity and quality results by evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes.
Supervise the daily customer service department workflow to ensure customers are serviced in a satisfying manner and company goals are met.
Intervene in and directly manage challenging customer situations through research, direct communication, and any other means necessary to resolve outstanding issues.
Help to meet customer on time delivery as well as financial objectives by ensuring that forecast requirements are met, analyzing variances and initiate and participate in corrective actions.
Oversee customer feedback process and utilize feedback to drive regular continuous improvement.
Conduct breakthrough simplification of processes, roles, and workload to optimize resources within team.
Monitors effectiveness of the order entry system and introduces required modifications.
Engage and network with Parker divisions, and adapt strategy based on evolving environments.
Be familiar with all the applicable corporate as well as site policies/procedures with regard to conduct, standards and compliance with all applicable regulations.
Participates as representative of customer service unit in various customer events and internal business meetings to include periodical internal / external audits.

Qualifcations

Citizenship: US Citizen or Permanent Resident Alien
Education: 4 year college degree in business or related discipline
Experience: Minimum of 5 years experience in a manufacturing environment with supervisory role within customer service
Strong proficiency in the use of SAP / Oracle or similar ERP systems
Strong proficiency in the use of Salesforce or similar CRM Software
Possess advanced computer skills and understand electronic processing

Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts

Parker Hannifin Corporation: Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

Aerospace Filtration Division (AFD) Business Profile: With over 85 years of experience, Parker AFD manufactures and sells products that filter, purify, and remove water from hydrocarbon fuels, oils and other fluids. Parker AFD serves a variety of markets throughout the world with a broad range of fluid clarification products and remains a leader in filtration with premier quality standards and state-of-the art engineering, prototyping and test lab.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

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