Chief Operating Officer (COO)

Are you a visionary leader with a passion for driving operational excellence and a proven track record of leading diverse teams to achieve strategic goals? kpCompanies is leading the search for a Chief Operations Officer for NorthPoint Health & Wellness Center, Inc. - Human Services (NorthPoint). The Chief Operations Officer (COO) reports directly to the CEO and is a key member of the Executive Team with responsibility to lead and manage a wide range of daily business operations. 

The role of this COO is critical in optimizing processes, improving productivity, and aligning resources to drive the organization’s growth and success consistent with NorthPoint, Inc.’s strategic plan. This position ensures compliance and operational efficiency, translating long-term initiatives into real-time actionable steps.

This position requires a leader that will align the mission, vision and values into a shared goals and strategies that result in building resiliency, innovation and a commitment to outcomes. 

ABOUT NORTHPOINT

NorthPoint Health & Wellness Center’s mission to create a healthier community is based on three pillars that provide the foundation for serving the North Minneapolis community: Whole-Person Integrated Care, Building Community Well-Being, and Health Equity.

Whole-Person Integrated Care

NorthPoint offers a continuum of social and health services that integrates medical, dental, and behavioral health with human services to improve quality of life. We strive to serve our community by addressing the physical, behavioral, social, and spiritual aspects of health in culturally responsive and trauma-informed ways.

Building Community Well-Being

A community’s sense of well-being includes social, economic, environmental, cultural, and political conditions identified by the members of a community as essential for them to “flourish and fulfill their potential.” To build and nurture community well-being, we must understand the population we serve to improve their health, safety, and access to the services they need.

Health Equity

NorthPoint is committed to health equity which requires valuing everyone. We strive to reduce the social, economic, and health inequities experienced by the community and the people we serve. We work with community partners to support people in reaching their full potential.

JOB RESPONSIBILITIES

Essential Functions:

• Collaborate with the CEO on strategic planning, programming, and implementing activities to support the organization’s vision, mission, and goals.

• Advance the strategic plan through leading creation, adoption, implementation, achievement, and engagement of staff, board, and other community stakeholders.

• Provide organizational direction and leadership for staff management, program, and services development.

• Identify opportunities for Human Services organizational and programmatic growth.

• Ensure cooperative relationships with appropriate county, community, state, local and governmental entities.

• Collaborate with organizational leaders to identify and establish strategic partnerships to maximize opportunities for connection with other community-based organizations and agencies.

• Guide Human Services leadership team in establishing internal structure and processes required to meet objectives and day-to-day operations including program tracking and program evaluation.

Internal Human Services Management

• Oversee long-term milestones, strategic planning and objectives including development of annual goals through a collaborative, staff-based process.

• Manage IT strategy, systems, including telecom, cyber security development and management.

• Collaborate with Human Services leaders to create and implement benchmarks, metrics, and evaluation mechanisms to evaluate staff, organizational performance, and programmatic outcomes.

• Work with Director of Finance & Operations to develop annual budget, monitor cash flow, financial reports, expenditures, revenue statements, and matters pertaining to facilities management and maintenance.

• Collaborate with leaders to manage human resources including establishing and determining employee benefits, internal policies, hiring, job descriptions, performance reviews, and payroll.

• Support the creation and implementation of an environment of teamwork, appreciation, and recognition.

• Promote positive marketing of the organization by working closely with the planning, communications and engagement department and acts as organizational spokesperson.

Development and Fundraising

• Oversee the organization’s capital expansion and development projects.

• Partner with the Chief Development Officer (CDO) and Planning, Communication and Engagement Director to assist with the establishment of annual giving, major gifts, and/or endowment goals, and ensures success by implementation and delivery of best practices.

• Represent and promote NorthPoint, Inc. in the local community by developing positive working and collaborative relationships with other organizations, businesses, and governmental entities.

• Develop and maintain relationships with current and potential funding sources, both private and public.

Other Assigned Duties

• Assist CEO in maximizing the strengths of the Executive Team to drive results throughout the organization.

• Provide assistance and guidance to members of the Executive Team in support of their goals and alignment of the organizational strategy.

• Maximize the impact and engagement of director level staff, developing them as leaders and key contributors.

REQUIRED QUALIFICATIONS

Below are some of the typical requirements for a Chief Operations Officer. We recognize that skill sets can be a complex combination of experiences. Even if your background does not exactly match these requirements but you have a passion for our work, we would love to hear from you and we recognize the value of transferable skills.

Education/Experience:

• BS/BA required. Master’s degree in human services, Business, or related field, preferred.

• Eight to ten years of progressive senior level management and leadership experience in a nonprofit or public sector.

• Demonstrated knowledge of marginalized communities and health disparities with demonstrated cultural competency.

• Proven leadership skills and ability to work in a multidisciplinary integrated services environment.

• Solid working knowledge of nonprofit budgeting, finances, contracts and grants, business development, fundraising and strategic planning.

• Excellent communication skills and interpersonal skills.

• Proficiency with Microsoft Office Suite.
  

Other required Knowledge, Skills, and Abilities:

• Strategic Vision and Agility: Ability to think strategically, anticipate future needs and trends, and incorporate them into the organizational plan.

• Capacity Building: Skills to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.

• Leadership and Organization: Exceptional capacity for managing and leading people; a team builder who has experience in scaling up an organization; ability to connect staff both on an individual level and in large groups; capacity to enforce mutual accountability, develop and empower leaders from across off levels of the organization; cultivate entrepreneurship, and learn the strengths and weaknesses of the team to put people in a position to succeed.

• Results: Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen: the ability to balance the delivery of programs and services against the realities of a budget; and problem-solving, project management, and creative resourcefulness.

• Action Oriented: Enjoys working hard and looks for challenges; ability to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.

• General Management: Thorough understanding of finance, systems and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
  
  

EQUITY + SALARY DISCLOSURE

Salary Range: $140,000 - $160,000

We believe in practices that create real equity and pay parity regardless of background or identity and we freely discuss compensation with all qualified candidates the first time we interview them. Saving the salary discussion for the first conversation allows us to fully understand the needs of each candidate and to ensure that qualified candidates, even those who’ve historically been overlooked and/or underpaid, don’t self-select out of the processes based on salary alone, as our experience and research suggest. In addition to those who opt out, because they fear the salary may be out of reach for them, we equally don’t want to miss out on conversations with candidates who are slightly over the range when in some cases the total compensation including factors such as bonuses, flexibility, and better health benefits, etc. may exceed expectations. Finally, as a search firm – we are always looking for top-notch talent to introduce to our clients. Should the salary or any other requirement not be fit, there is often a chance that someone on our team is working on another position you may be a better fit for. If you would like to discuss your qualifications for this role as well as discuss salary and compensation - just give us a call, and we’d be happy to discuss!

EQUAL OPPORTUNITY EMPLOYER

NorthPoint Health and Wellness, Inc. and kpCompanies are equal opportunity employers and all employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, ethnicity, religious creed, national origin, ancestry, sex, gender identity, age, disability, mental illness, sexual orientation, genetics, military/veteran status, citizenship, arrest record, and any other legally protected characteristic.

All submissions are received in the strictest confidence.