Credit Collections Assistant Manager

Responsible for overseeing all aspects of the Collection department including collecting past due Accounts Receivable balances for both Amada America, Inc. (AAI) and Amada Capital Corporation (ACC) finance contracts, subordinate's use of correct verbal skills and professional decorum when dealing with customers in the course of collection activities. Review monthly A/R aging and collection reports, including any incentive reports that may be in place.

ESSENTIAL FUNCTIONS:

• Oversees all collection activity to get the best performance from the collection staff.
• Designates the accounts each collector is responsible for.
• Monitors collection results and changes in collector's delinquency.
• Handles collection of any accounts designated by the EGM.
• Recommends future collection action to be taken on undisputed or disputed past due account balances over 120 Days in arrears.
• Reviews any potentially serious delinquent accounts with EGM as needed and recommends any internal action to be taken.
• Reports status of unresolved problems associated with any severely past due account(s) as needed with the EGM.
• Approves accounts recommended to be sent to an outside collection agency, submits the information to them, monitors their progress and communicates with agency representatives. Note: Exceptional conditions such as imminent legal action against Amada by the customer may preclude the latter. Refer these types of accounts to the EGM for disposition.
• Reviews Held Orders for release or blocked status on designated accounts and those for collectors that may be absent.
• Approves all non-standard terms on non-machine related sales such as Net 30/60, Net 30/60/90, etc.
• Approves AMP's (service contracts) over $100,000.
• Approves Small Balance Write-offs, tax adjustments, other adjustments and refunds prior to submission to the Accounting department through the AWA system.

NON-ESSENTIAL FUNCTIONS:

• Advanced knowledge of MS Word and Excel
• Ability to reconcile complex accounts receivable balances.
• Familiarity with company computer systems (Infor/Syteline, Via2, etc.)

REPORTING RELATIONSHIP:

• Executive General Manager, Credit (EGM)

SUBORDINATE STAFF:

• All Collection staff.

KNOWLEDGE:

• Company policy on all collection issues.
• Knowledge of all collection parameters and techniques used in commercial collections.

SKILLS: Solid math skills and interpersonal skills.

PAY RANGE: $68,000-$72,000 annually

MENTAL ABILITIES:

• Ability to work harmoniously with others
• Ability to accept and follow instruction
• Ability to maintain positive attitude personally and with staff

WORKING CONDITIONS:
LIFTING: Average Weight: 25 lb. Frequency: Daily