Director, Quality Audit

The role:

Reporting to the head of Product Quality Management, the Director, Quality Audit oversees the quality of Kao Group products across the Americas and EMEA regions and ensuring that the products meet the quality expected by customers in the market.

The ideal candidate will have experience in Cosmetics, Beauty or CPG.

For this purpose, it involves monitoring quality information from both internal and external sources, identifying deviations from established quality criteria, and requesting the relevant departments to investigate the cause and take corrective actions.

You will evaluate the severity of quality problems, convenes necessary meetings, and decides on market actions to address quality issues. They conduct internal and external audits to verify compliance with quality standards and regulatory requirements. In the event of quality issues, your work also involves engaging in communication with team members to ensure consumer safety and uphold our customer's trust.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match, etc.), 41 total days off (vacation + holidays + sick) and a reasonable salary range of $140,000 - $208,500.

What you will do:

Post-Market Quality Surveillance

• Ensure that feedback and complaints from customers and distributors are promptly registered in the information system.
• Monitor both internal and external quality information to identify deviations from established quality criteria.

Product Quality Risk Management

• Based on the Critical Product Trouble Management Guidelines, assess the severity, expansion, and urgency of response for quality issues.

Quality Audit

• Conduct audits to ensure that the management of quality risks and compliance is functioning based on the Basic Policy for Quality Management Activities and Kao Group Quality Manual.
• Audit all internal departments and external contractors. Specifically, target manufacturing facilities, including 3PM (Third Party Manufacturing), VOC management departments, business units, and R&D departments.

What you will need:

• Bachelor's degree in a related field such as chemistry or pharmacy; advanced degree preferred
• Quality-related certifications such as ISO9001 Lead Auditor are highly desirable
• Experience with quality management systems and regulatory requirements in the cosmetics or consumer goods industry (e.g., GMP, ISO, FDA regulations)
• Strong knowledge of in FDA regulations in regards to GMP and OTC requirements for Beauty Care products
• Proven track record in driving quality improvement plans and implementing quality best practices to achieve quality goals
• Requirement for intensive travel to the EMEA region and within North America (30%)

How we work: Having been selected among the Worlds Most Ethical Companies for 18 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao is an Equal Opportunity Employer, including disability/vets.

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