Ophthalmic Technician/ Call Center Agent

Position: PRN

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within.

Position Summary:

This position is responsible for the patient interview obtaining history and assisting with the examination. Assists the Physician by administering patient care as directed and assists with office procedures including patient preparation. Performs special testing such as lensometry, auto refraction, keratometry, performs screening and threshold visual field testing with automated perimeter, performs A-scan biometry for intraocular lens calculations; provides information to patients regarding the care and handling of soft and hard contact lenses; assists physician in the fitting of contact lenses. Also, inspects equipment to ensure proper working order.

This position talks directly with patients through our call center. Determines urgency of patients' needs based on brief assessment and familiarity with condition and history. Submits refill of prescriptions as instructed by physician. Agent will be responsible for registering patients as well as making appointments.

Key Results Areas (KRAs):

• Patient assessment
• Patient procedures
• Patient care
• Patient procedures
• Patient testing
• Patient education
• RX authorization
• Patient satisfaction
• Equipment/room effectiveness
• Chart documentation
• Physician schedule
• Patient triage
• Patient flow processes

Other duties as assigned.

Core Competencies

• Knowledge of safety, compliance, and regulatory issues
• Excellent interpersonal, communication, and organizational skills
• Excellent customer service skills
• Committed to supporting UCH's standard to medical excellence

Knowledge, Skills, Education & Experience:

• High school graduate, or equivalent Required
• At least 1 year of relevant clinical experience Required
• COA certification within 1 year of employment Required