Sr Customer Success Mgr

Deltek, Inc.
life insurance, tuition reimbursement, 401(k)
United States, Virginia, Herndon
Dec 13, 2024
25-Nov-2024 Sr. Software Renewals Manager US DMV Region, US East Coast, US Herndon, VA, US Midwest 9858BR Company Summary As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Business Summary The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career. Position Responsibilities About the Role Be a key individual contributor on a high performing team that consistently delivers market leading subscription and maintenance renewal rates. Execute all phases of subscription renewal lifecycle including upfront communication, preparation of options, revisions to terms and conditions, obtaining contract signatures and filing appropriate paperwork. Duties and Responsibilities: * Sell multi-year subscription renewals and business value of subscription and maintenance services * Manage outbound communication to clients (e-mail and phone) * Partner with sales/CSM teams to provide seamless customer interaction * Work closely with finance and legal teams to ensure all contracts are accurate * Prepare proposals, including renewal rate calculations and contract preparation * Verify contracts, review terms and conditions * Respond to questions from customers and sales reps, and CSMs on any aspect of renewal * Partner with other renewal team members as appropriate to assist with successful completion of renewal Qualifications A minimum of five years experience in renewals Previous experience in sales, account management or equivalent customer facing role a plus Requires a 4 year college degree or equivalent business experience Must be motivated, goal oriented and able to work independently Ability to organize prioritizes complete activities and meets deadlines on a daily basis Requires strong oral and written communication skills Requires proficiency with computer applications, such as Windows, Excel, and Word Salesforce CRM experience a plus Possess high degree of honesty, integrity and ability to maintain confidentiality Requires the ability to acquire a thorough knowledge of our products and the value they provide Requires an understanding of the general functions of other divisions and their role in assisting with Renewals Compensation Information The U.S. On-Target-Earnings (OTE) for this position is $78500.00 - $137250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Travel Requirements 10% Compliance Requirements Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings. EEO Statement Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.