Service Operations Specialist (Technician)

Company Overview

We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com)

The Position

Install, turn-up, test and troubleshoot Lumos Residential and Business Services. Perform advanced OTDR traces and fiber characterization. Performs Preventive Maintenance on RSB equipment located at Host, Remote, COLO, POP and DLC locations. The Service Operations Specialist is a Subject Matter Expert on operating, maintaining, troubleshooting and repairing Lumos Networks RSB CO, Remote, DLC and COLO equipment.

• Virtual Position: This position is remote within the State of South Carolina and must reside within 30 minutes of Columbia, SC or Lexington, SC.

Duties & Responsibilities:

• Performs Preventive Maintenance on equipment located at RSB CO, Remote, DLC and COLO Sites.
• Perform advanced OTDR traces and fiber characterization
• Installations / Troubleshooting basic Voice, Data, Video services & CPE (Residential Gateways, Routers, etc.)
• Working on computer for Data entry (Updating Trouble Tickets, Orders Timesheet's etc.)
• Serves as Subject Matter Expert to operate, maintain, troubleshoot and repair RSB CO, Remote, DLC and COLO equipment.
• Supports RSB Engineering Projects to include adding GPON cards, turning up new Access Gear, turning up new Splitters, upgrading ONTs and working on equipment upgrades.
• Assisting Net Ops to troubleshoot, isolate and resolve operational and hardware issues in RSB CO, Remote, DLC and COLO equipment

Qualifications

• Education: High school education or equivalent & relevant electronics background. Associates degree in electronics and/or networking preferred.

• Experience. Skills, and proficiencies:
  
  
  
  • 5-7 years of telecommunications industry experience
  • Network Cabling, Basic Electrical, Basic Telephony, Grounding/ Bonding ANSI/EIA/TIA-607
  • Maintain Power equipment such as rectifiers, batteries and generators
  • Ability to read and understand cross connects for Fiber LCC cabinets and splitters
  • Experience with advanced GPON and Fiber based services and equipment
  • Experience of voice services (SIP) and associated hardware
  • Working Knowledge with Video services and associated hardware
  • Working knowledge of LAN/WAN services and associated hardware
  • Working knowledge of IP sub netting
  • Ability to make sound business decisions that support customer expectations, Technician I and II positions, as well as provide positive benefit for the organization
  • Willingness to attend various schools, training classes, and seminars as deemed necessary to support the position Senior Technician Position
  
  
  
  

• Key Competencies:




• Reside within 30 minutes of normal reporting location including home-based.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Ability to climb a utility pole and work aloft, carry and handle extension ladders, step ladder as applicable to Job responsibilities.
• Capable of lifting 50 lbs. and transport 50 feet.
• Availability to work various hours, schedules, weather conditions, including weekends, holidays, overtime, and callouts as required.
• Ability to work in attics, crawl spaces and confined areas.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

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  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off and 12 Paid Holidays / Personal Days.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.
  
  
  
  

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• Columbia, SC, USA
• Lexington, SC, USA