Client Services Analyst - Claims

National Indemnity Company
tuition reimbursement, 401(k)
United States, Nebraska, Omaha
1314 Douglas Street (Show on map)
Dec 03, 2024
Company: NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere. Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? That is what you will find within the Berkshire Hathaway Group of Insurance Companies as well as outstanding opportunities for professionals looking to grow in their careers. The Client Service Analyst will deliver excellence in customer service to agents, insureds, claimants and other business partners for claim inquiries. Provide claim process support to agency partners and the claim department, assist new claimants through intake of first notice of loss and deliver claims process education. This position will be in Omaha, and eligible for hybrid after 6 months. Hours for this role will be 7:45am - 5:00pm CST. This position is not eligible for employer visa sponsorship. What will you do? CUSTOMER SERVICE: Provides excellent customer service to agents, insureds, claimants, and others for claim reporting and inquiries. INQUIRIES: Responds to level one and two inquiries via phone or email as permitted by Company guidelines such as the status of a claim, payment amounts and dates, adjuster names and contact information. COMPUTER TESTING: Participates in the testing of claim department computer applications. COMMUNICATION: Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items. TRAINING: Assists management and department trainer to instruct new client services specialists in the onboarding process. ADDITIONAL DUTIES: Performs related duties as situation dictates such as evaluating internal Company processes, participating in special projects, etc, as needed. What are we looking for? One-Two years work experience Bachelor's degree in related field. Ability to complete basic math Who would excel in this role? Someone who desires to provide excellent customer service A person with ability to provide positive and effective customer service Strong attention to detail Someone with superior English, grammar, spelling, punctuation and sentence structure both strong in written and oral communication. Ability to write and communicate documentation Someone with active listening skills A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.